24/7 Customer Support
Discover more about customer support and why it's hard to find a hosting provider which provides top-class support.
Being able to get in touch with your shared website hosting company any time you have any type of questions or experience any issues is very important and how quickly they'll answer and react could be crucial, especially if your site is business-oriented, as more downtime often means losing potential customers. The support solutions are, in addition one way to distinguish actual providers from resellers. The second typically reply just to emails or support tickets and you'll need to wait for a day or even more so as to receive a response. When your problem needs a couple of replies, you'll end up losing days so as to get a problem fixed. When you use an authentic and reliable hosting provider, you should be in a position to get in touch with the support at any moment and get an instant response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
All our Linux shared website hosting
come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting services well before you make an order or you are a current client and you have any question or a problem, you will be able to contact us anytime, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any troubles which need extra time to investigate and resolve. Unlike a number of other website hosting providers, our trouble tickets have a warranted max reply time of just 1 hour, which means that regardless of what the issue is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive timely help, especially if your web site is not running as it should be for whatever reason. Our Linux semi-dedicated hosting
come with 24/7 customer and technical support, so if anything comes up, you are able to use plenty of methods to let us know - phone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and basic issues, so if you do not have an account yet, for instance, you'll be able to get more info for our solutions, or we will assist you with less demanding technical issues. The next two options are for strictly technical issues or anything that's more time-consuming as it's more convenient to follow the correspondence between you and our technical support crew. The warranted max answer time for them is merely 1 hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day to get support like you may need to do with various other providers.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server
packages that we provide feature 24/7 support via different means of communication and with a one-hour max reply time guarantee. If you want to learn more about the plans or you have various general or billing questions, you'll be able to call one of the local numbers we have worldwide or you can use our live chat support and speak to a live agent. For entirely technical issues that require some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to keep track of a given problem. The response time for them rarely exceeds half an hour, which means that you can forget all about waiting for a full day in order to get support. Our support service is available for all server-related matters, which includes the pre-installed software. In the event that you need support for third-party applications, you can consider obtaining the Managed Services upgrade that we supply for all of the plans.