Despite the fact that the web hosting service supplied by the different companies is nearly the same, every provider has a customized platform with its own modifications and different ways to do specific operations. Because of this, a detailed knowledge base would be very helpful both for people with little or no previous experience and for technically accomplished individuals who will at some point find out how specific operations are completed, but will lose time in the meantime. The objective of such a knowledge base is to make the hosting service fast and easy to use, sparing users both time and energy. The outcome is more content clients, since they can swiftly find the info they require, and a whole lot less work for the customer service staff members, because typically the majority of the questions and issues that clients have got are already included in the knowledge base. If the articles are expertly written and cover more topics, you will be able to find out more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans include an extensive knowledge base where you can find information about all the problems that you might face and their resolutions. You can find out how to set up and administer an electronic mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are correct, but still you’re unable to send email messages, for example. We’ve done our best to be as exhaustive as possible and to cover all the available options in order to help you save time and effort and to give you different solutions for each and every issue. The knowledge base features informative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will let you in on the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in every section of the Control Panel, whereas if you’d like to see the whole article collection, you should visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting include in-depth online technical documentation where you will see information about all the functions that our in-house created Hepsia Control Panel comes with, along with solutions to various questions and obstacles that you may bump into. All configuration guides offer comprehensive explanations, which means that you won’t have to worry about missing something if you wish to export a MySQL database, for example. The troubleshooting articles include a range of different viable causes of certain issues and the solution for each of them, so if you are not able to send emails even though you have the right settings, for instance, you can quickly find out what the reason for this could be and repair the problem with a few mouse clicks in your email client. As the Hepsia Control Panel offers quite a few features, you’ll be able to find related articles in each of its sections. If you want to check out all help articles, you can use the Help menu, which is located in the upper right-hand corner of the page.