A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to tackle an issue that requires a certain amount of time to examine or that needs to be escalated to a sysadmin. In this way, all comments added by either side will be kept in one place in the event that someone else needs to work on the given problem and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll need to sign in and out of no less than two accounts to complete a certain operation or to contact the company’s technical support team. In case you would like to administer a handful of domains and each one is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Additionally, it could take considerable time for the provider to answer your tickets.