A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to tackle an issue that requires a certain amount of time to examine or that needs to be escalated to a sysadmin. In this way, all comments added by either side will be kept in one place in the event that someone else needs to work on the given problem and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll need to sign in and out of no less than two accounts to complete a certain operation or to contact the company’s technical support team. In case you would like to administer a handful of domains and each one is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Additionally, it could take considerable time for the provider to answer your tickets.
Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with lots of other hosting providers, the support ticket system that we use with our Linux shared website hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to memorize different logon names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, in case you’ve got an inquiry or confront a problem, you can get in touch with our customer support team immediately. Our system features an intelligent search functionality. This suggests that even in case you have sent a vast number of tickets over the years, you will be able to track down the one that you need without hassles. Besides, you can check knowledge base guides to tackling commonly encountered problems.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which goes to say that you won’t need a different platform to contact our client service team – you can do this on the spot as soon as you come across an obstacle. Posting a new ticket requires several mouse clicks and finding an older one is just as simple. With our smart search filter, you can swiftly find any ticket that you have already opened. You can submit a ticket at any particular point in time as our tech support team members are available 24x7 and respond in no more than 60 minutes, even though it seldom takes that much to obtain a response. With Hepsia, you will have everything in a single place and you can just forget about having to log in and out of 2 or more platforms to fix a simple issue.