When your website hosting company offers live chat support, you can talk to a representative in real-time and learn helpful information or get a problem resolved timely. The advantage of using chat rather than calling to talk with a live person is that you need only a computer with Internet connection, which means that you won't pay any fees when you're in a different state or country. Furthermore, it is a lot quicker to copy and paste details for example domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the telephone. The live chat is also a considerably faster solution to contact your web hosting provider's support team compared to using a ticketing system. Last, but not least, in case some situation needs a bit more time to be resolved, you are able to do something else while you wait for guidance on the live chat, so you will not waste time - something that is impossible in case you are on the phone.