If you’ve ever got any enquiries connected to the web hosting service or if you face a problem with your websites, you will need to touch base with the respective hosting company’s technical support team. It may not make any difference how promptly they’ll answer when you have a generic enquiry, but a problem such as an ill-implemented web application update, for example, may lead to your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to assist you, the longer the site will be out of order. In case you offer goods or services online, any downtime will influence your site in an undesirable way and you may lose existing or prospective customers. Lots of web hosting providers, predominantly resellers, handle tickets and e-mails within twenty four hours, but in the e-world this is far too long, as clients will scarcely ever return to a site that isn’t functioning correctly over extended time intervals.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max response time for any customer support ticket that you open or any email that you send is only 60 minutes, even if you contact us on weekends and public holidays. Whatever the nature of your enquiry or problem might be, we will lend a helping hand immediately and will supply you with the necessary information to sort out any problem with your sites. The actual reply time commonly doesn’t surpass fifteen-twenty minutes, which is why you can just forget about waiting for hours and hours on end to get a problem resolved or even worse – waiting a whole day only to obtain a reply that more information is required while nothing is resolved. We’ll give you assistance in a well-timed fashion since we know exactly how precious time can be in the dynamic digital space. The sixty-minute response guarantee is valid for any billing or technical enquiry that you might have concerning our Linux shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a ticket via your hosting Control Panel or write an email connected with your semi-dedicated server, you’ll receive an answer within sixty minutes max. You can contact us at any time with regard to billing, technical or general matters and given that we will be at your disposal 7 days a week, you’ll always get help without any delay. Based on the particular question or issue, we’ll give you more details, sort out the predicament if it’s been caused by something within our reach or advise you on what to do on your end in case you have to adjust a given setting for a software application that we cannot access. You can just forget about waiting around for a day for each answer. In reality, in the majority of cases we answer tickets and emails within no more than twenty to twenty five minutes.