Learn what phone support entails within the web hosting world.
Though this is not the mainaspect for you to identify a trustworthy shared website hosting provider from a bad one or a reseller from an actual provider, the option to call and consult with a live person is an indicator that you aren't working with a one-person service provider and that you can get in touch with somebody whenever you're looking for assistance. The phone support for website hosting services may vary from basic to professional, which means that the problems that can be resolved with a phone call differ depending on the company. In most cases, these issues are more basic and include billing or 1st level technical issues as more complex issues generally need a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Still, having the option to call your service provider will save you lots of time and efforts for the countless small issues that will eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
Since we have live telephone support 14 hours daily, you will be able to get in touch with us and consult with one of our customer support representatives to get more info about the Linux shared website hosting
that we supply and make sure that our servers match the system requirements for your sites before purchasing anything. For your benefit, we have phone numbers on three continents so you are able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you're already a customer, you will be able to phone us about general and billing issues, and even about some technical ones. If the trouble is strictly technical or it can take more time to handle, you'll have to employ our ticketing system, which will allow both you and our tech support team to keep track of the info supplied by each side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server
packages that we offer feature live phone support for fourteen hours a day. If you're not sure which package will be appropriate for your websites, you would like to find out more about the plan's features or you're looking for any other information about our solutions, you can call any of the local numbers that we have in the United States of America, the UK and Australia and our support representatives will assist you. If you already have an account, you're able to get in touch with us about sales and general matters, although we are usually able to help with many tech issues as well. For strictly tech issues you need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in one place, which is the better option if your issue needs additional time to be dealt with or it has to be escalated to our sysadmins.