Tech Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be attended to in no more than 60 min after the trouble ticket or e–mail has been received. If your case calls for additional assistance from an admin, we will direct the support ticket or the e–mail to the person on duty, without delay and we will leave a note to notify you that more time will be required for arriving at the optimal solution. And if you take advantage of the Administration Services package, all of the tasks included there will be carried out whenever you wish.
A First–Rate Help Desk Support Service
We’ll be available to you 24–7 to answer any enquiries that you may have with regard to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin tasks, you can make use of our Administration Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
Every Linux dedicated hosting server is equipped with our cost–free Website Control Panel, which features a detailed knowledgebase plus a set of how–to video tutorials. Whenever you need assistance working with the Website Control Panel, just hit the Help or Videos buttons in the upper right corner.