Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Website Control Panel you will find an in–depth Help section offering a multitude of help articles and regularly asked questions. They are answered by our support team of trained technicians. Just type in your question and our intelligent platform will return the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For users who want to learn how to resolve a commonly experienced problem by watching a how–to video clip, we have added a compilation of video tutorials to our Website Control Panel. All the educational videos are short and simple to comprehend. They offer visual demonstrations of various website administration techniques.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7 support service and include a 1–hour ticket response time guarantee. Our expert customer service technicians will be at your disposal 24x7x365 and will resolve any problem that you may possibly come across within maximum 60 minutes after the technical support ticket submission. In most cases, a response will be provided to you within 20 minutes.