Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our customer assistance Dept is present 24x7 to attend to all of your current assistance requests. Every single ticket you submit to us is going to be responded to within no more than 60 mins. If your problem demands the help of an admin, we are going to forward the ticket to the technician on duty and will notify you that the problem is under control.

  • Top quality support service

  • Top–quality Tech Assistance Service

  • Our client help and support team will be on duty for you round the clock to to take care of all service request tickets that you submit. We offer client help for all the software programs that are installed in advance on your web server. These include our in–house created Website Control Panel, the chosen Operating System as well as the server management panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Website Control Panel that is included as a gift with your VPS features an integrated article base. One can find a selection of exhaustive how–to tutorials and a choice of step by step video guides that demonstrate all the necessary web site maintenance responsibilities. You can view them by clicking on the Help or Video keys in the right side of each Control Panel section.